The benefits for your customers
Their expectation of customer service has been set by their experiences with organisations in the private sector. They want to become less dependent on traditional communication and find answers on their own. They also expect you to operate as one, providing consistent service delivery across multiple channels at a time that suits them.
Introducing Evolve LRG by Pythagoras - an intelligent digital platform designed specifically for Local and Regional Government, built on Microsoft Dynamics 365. This intuitive solution provides customers with the ability to self-serve, and the tools to facilitate collective knowledge sharing and participation within the local community.
Six benefits Evolve LRG brings to your customers
Drive customer self-service 24/7 via your own online customer account
Deliver a personalised and informed experience across all networks and touchpoints
Provide real-time service request updates
Encourage and enable community participation through online networks and forums
Report and update cases using your mobile, anytime, anywhere
Create a digital community of care to support those that need it most
Showcasing Evolve LRG
Demonstrating some of the social benefits Evolve LRG brings to a customer and the wider community.