How Evolve LRG works
The foundations of Evolve LRG
Evolve LRG is built on Microsoft Dynamics 365 and Azure. Provisioned from its UK and European Data Centres. Future-proofing your digital platform and maximising your existing investment in the Microsoft Cloud.
Key Features of Evolve LRG
- Future proof technology
- Hosted in the Microsoft Cloud
- Addresses the challenges facing local government in a digital age
- Drives customer self-service
- Facilitates cost saving and the challenge of devolution
- Web portal integration
Evolve LRG foundation module
Evolve LRG's foundation is an add-on solution to Microsoft Dynamics 365 which includes an LRG-ready CRM data model, taking into account businesses, individuals, properties (LLPG, NLPG or out-of-area addresses), and service request cases.
Each contact or business can be associated with multiple addresses, keeping track of when they moved in and moved out of the property (history of residency). It includes a service definition framework for defining service requests in terms of classifications (based on LGSL as standard), fulfilment hand offs, SLAs, KBAs, and workflows for notifications.
The foundation makes provision for people being able to have different personas, e.g. being a resident and a SEN coordinator at a school, and as such should have the ability to view different types of data based on the persona.
Evolve LRG journey designer
The Journey Engine is a process automation application, which renders dynamic eForms based on business logic defined as data and metadata, stored in Dynamics 365. The eForm definitions are run by the journey engine runtime micro-services, which is hosted in Microsoft Azure, and is integrated with the My Account module for authentication and association with customer
records in Microsoft Dynamics 365.
The Journey eForms can be run as a stand-alone portal, including in an existing website, or accessed as a responsive mobile application, and can be run from within the Dynamics 365 or Unified Service Desk user interface for call centre, or face-to-face users. Using the Journey Engine will allow local authorities to rapidly build interactive dynamic eForms, including complex logic,
to capture data for service requests for all report it, request it, apply for it, and pay for it processes.
These are surfaced through the My Account portal for customer self-service.
Evolve LRG Service Groups
Pay for it
Move in / move out
Apply for it
Change of circumstances