Introducing Evolve LRG

Evolve LRG from Pythagoras is a digital platform designed specifically for Local and Regional Government, built on Microsoft Dynamics 365. ​ The extendable and future-proof system pulls​ disparate data together; simplifies communications and business processes;​ and reduces ongoing system costs.​

Microsoft Dynamics 365 and Evolve LRG 

The Evolve LRG Foundation Layer converts Microsoft Dynamics 365 into a platform optimised with features and processes specific to local authorities.

This includes a Journey Designer that enables you to build and continually improve online customer journeys, without the requirement for technical consultancy. Our Evolve LRG add-ons provide additional modules and integration with your existing line of business apps extending core functionality, automating end-to-end processes and improving data quality across the authority.

Key Features of Evolve LRG

  • Future proof technology
  • Hosted in the Microsoft Cloud
  • Addresses the challenges facing local government in a digital age
  • Drives customer self-service
  • Facilitates cost saving and the challenge of devolution
  • Web portal integration

Evolve LRG foundation module

Evolve LRG's foundation is an add-on solution to Microsoft Dynamics 365 which includes an LRG-ready CRM data model, taking into account businesses, individuals, properties (LLPG, NLPG or out-of-area addresses), and service request cases.

Each contact or business can be associated with multiple addresses, keeping track of when they moved in and moved out of the property (history of residency). It includes a service definition framework for defining service requests in terms of classifications (based on LGSL as standard), fulfilment hand offs, SLAs, KBAs, and workflows for notifications.

The foundation makes provision for people being able to have different personas, e.g. being a resident and a SEN coordinator at a school, and as such should have the ability to view different types of data based on the persona.

Evolve LRG journey designer

Local authorities appreciate the need for flexibility in their online journeys in response to changing council processes or citizen needs. Reworking digital processes can be complex, and can often result in a heavy reliance on internal IT or technical consultancy.

The Evolve LRG Journey Designer makes it simple for the authority to create these online journeys for citizens or amend existing journeys without the need for coding. Using the Journey Designer will allow local authorities to rapidly build interactive dynamic eForms, including complex logic distilled from specialist line of business systems.

 

Evolve LRG Service Groups

Frequently asked questions about Evolve LRG

1What is Evolve LRG?
Evolve LRG from Pythagoras is a digital platform designed specifically for Local and Regional Government, built in Microsoft Dynamics 365. ​ The extendable and future-proof system pulls​ disparate data together; simplifies communications and business processes;​ and reduces ongoing system costs.​
2Does Evolve LRG leverage the Microsoft product suite?
Evolve LRG is designed to work alongside other key solutions in the Microsoft product suite (Microsoft Dynamics 365, Azure, Office 365, PowerApps and SharePoint). The adoption of Evolve LRG enhances the value realised from these tools, increasing local authorities return on investment in Microsoft technology.
3Where is Evolve LRG hosted?
Evolve LRG is hosted in the secure Microsoft data centers across the UK or EU.
4How is Evolve LRG priced?
Evolve LRG is priced in the public domain via G-Cloud. Pricing depends on population, size and complexity of the authority.
5Does Evolve LRG provide digital transformation?
No one piece of technology will provide digital transformation. Evolve LRG is a core component of any authorities digital transformation initiative by providing a core platform that integrates to other technologies.
6Do you need technical IT skilled people in-house?
To build Evolve User Journey online eForm processes you do not need technical IT skills in-house. The Evolve Journey Designer is an easy to use graphical tool to design and publish complex customer eForm journeys/service request processes. It has been designed for use by business analysts, or trained end user subject matter experts, as it does not require any programming/coding. However if the subsequent service request journey needs fulfilling through a back office line of business application then in order to fully automate the end to end process, two way integrations will be needed between the Evolve CRM foundation layer (based on Dynamics 365) and the line of business system. This will require technical development skills which Pythagoras can provide if not available in house.
7How can we procure Evolve LRG?
You can find us on GCloud here or contact our team directly at evolvelrg@pythagoras.co.uk.
8What are the product release cycles?
Evolve LRG releases are done in step with twice yearly Microsoft Dynamics 365 releases.


Want to find out more?