Introducing Evolve LRG
Microsoft Dynamics 365 and Evolve LRG
The Evolve LRG Foundation Layer converts Microsoft Dynamics 365 into a platform optimised with features and processes specific to local authorities.
This includes a Journey Designer that enables you to build and continually improve online customer journeys, without the requirement for technical consultancy. Our Evolve LRG add-ons provide additional modules and integration with your existing line of business apps extending core functionality, automating end-to-end processes and improving data quality across the authority.
Key Features of Evolve LRG
- Future proof technology
- Hosted in the Microsoft Cloud
- Addresses the challenges facing local government in a digital age
- Drives customer self-service
- Facilitates cost saving and the challenge of devolution
- Web portal integration
Evolve LRG foundation module
Evolve LRG's foundation is an add-on solution to Microsoft Dynamics 365 which includes an LRG-ready CRM data model, taking into account businesses, individuals, properties (LLPG, NLPG or out-of-area addresses), and service request cases.
Each contact or business can be associated with multiple addresses, keeping track of when they moved in and moved out of the property (history of residency). It includes a service definition framework for defining service requests in terms of classifications (based on LGSL as standard), fulfilment hand offs, SLAs, KBAs, and workflows for notifications.
The foundation makes provision for people being able to have different personas, e.g. being a resident and a SEN coordinator at a school, and as such should have the ability to view different types of data based on the persona.
Evolve LRG journey designer
Local authorities appreciate the need for flexibility in their online journeys in response to changing council processes or citizen needs. Reworking digital processes can be complex, and can often result in a heavy reliance on internal IT or technical consultancy.
The Evolve LRG Journey Designer makes it simple for the authority to create these online journeys for citizens or amend existing journeys without the need for coding. Using the Journey Designer will allow local authorities to rapidly build interactive dynamic eForms, including complex logic distilled from specialist line of business systems.
Evolve LRG Service Groups
Pay for it
Move in / move out
Apply for it
Change of circumstances